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Frequently Asked Questions

Buying Used Car

Q1. Can I source for my own insurance?

A1. Preferably no. Alternatively, we can provide you with competitive quotes from various insurance companies for your comparison.

Q2. Can I source for my own car loan?

A2. Preferably not. There may be a fee if your loan is not applied through us. We provide a hassle-free process of obtaining car loans from banks as well as private finance companies. Our finance partners offer many options to suit each budget. Each finance company has its own term and conditions and our staff will take you through the entire loan application process and the details before you sign anything.

Q3. What are the available financing rates?

A3. We work with major banks and credit companies. The car loan interest rate change all the time and so do promotions, financing interest rate is based on the current market value that provided by the banks or credit companies.

Q4. How long is the process for the loan to be approved?

A4. With all necessary loan documents submitted, normally its take 3 working days.

Q5. Can I trade in my own vehicle when buying a car from Dickson Automobile Pte ltd?

A5. Yes. Arrange an appointment of viewing the pre-owned car of your choice and inform us of your intention to trade in your car. Meanwhile you can provide your vehicle detail to get a valuation of your car.

Q6. Do Your Car Come with A Warranty?

A6. Yes. All our vehicles come with warranty and an option to extend your warranties.

Q7. Can I test drive the car?

A7. Yes, you may do so.

Q8. How do you certify your pre-owned car?

A8. In order to certified an excellent pre-owned car, we have a credited in-house workshop to certified it with our well train mechanic. All our certified car goes through 150-point check, sanitization and grooming.

Q9. Do you offer an After sales service?

A9. Yes. With our own in-house workshop, it makes it convenient for our clients. We provide a wide range of car servicing, spray work, body repair, accident claims and many more.

Q10. Do you provide immediate transfer of ownership?

A10. Yes, we do. Immediate ownership transfers upon the car collection.

Q11. How long should my car loan tenure be?

A11. Typically, you can loan up to 7 years. You can pick up the tenure from 1-7 years, just make sure the monthly installment is manageable.

Q12. What are the documents needed for car loan application?

  • Photocopy of your NRIC/ Foreign identification card/ Passport
  • Latest documents of your income proof, which can be one as the following
  • Latest 2 years IRAS Notice of Assessment (NOA)
  • CPF contribution history for the last 12 months

Pay slip for the last 3 months

Selling Used Car

Q1. Do I need to pay any admin fee when selling my car?

A1. There is no admin fee on selling your car. All prices quoted are final and will not require any further charges.

Q2. Can I deliver my car from my home?

A2. Yes, you can. We will make arrangement to collect the car from your place.

Q3. Are there any fee charges on car valuation or quotation and what if I am not satisfied with the offer?

A3. Our car valuation services are completely free of charges to all our customers. And that when you receive the car valuation from us, you are not obliged to accept the quote given to you and there is no obligation to sell your car with us.

Q4. Do I have to clear my outstanding car loan myself before selling car to you?

A4. No, you can still sell your car with an outstanding hire purchase loan. We will work with your bank to clear your existing loan. If there is a surplus after clearing your loan, the balance will be paid to you upon the vehicle handover. Vice versa, you have to top-up the different when the balance of your outstanding loan is higher than the price quoted.

Q5. Will I get a refund of the existing car insurance?

A5. Yes. You can cancel the insurance once your car is handed over to us. We can also assist with the insurance cancellation upon vehicle handover. The refund will be issued and mailed to you by the insurance company typically within few weeks.

Q6. How will be the paperwork done?

Q6. No worries! We will handle all the paperwork for you. This includes your existing car loan full settlement, insurance cancellation and ownership transfer. You will be paid by us as well.

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CORPORATE OFFICE

Take the lift up to the fourth floor and you will find our corporate office. Waiting for an appointment? Take a seat at our comfortable reception area where complimentary Wi-Fi is provided as well!

SERVICE CENTRE

Not sure where to go or what to do while your car is being serviced? Have a little break at our cosy and air-conditioned waiting area! Complimentary beverages and Wi-Fi are also available, so you can surf the web while waiting.

Curious as to how your car is being serviced? Take a peek into our workshop through our large viewing windows and witness all the action that goes on behind-the-scenes.

PRE-OWNED CARS SHOWROOM

Our new showroom is brightly lit, and can house up to 10 cars. Book an appointment with us or just walk right in to view our wide range of vehicles. At Dickson Group, we pride ourselves on being transparent and providing quality services to our customers.

All our cars go through rigorous 38-point checks and are professionally groomed and sanitized before being displayed. Let us help you find your dream car today!

CONCIERGE

Welcome to our new, fully owned, 4-storey Dickson Auto Centre, housing a dedicated showroom, offices and service centre. This achievement is a testimony to our company’s continued growth and commitment to our business partners and customers.

Regardless if you are interested in buying or leasing a car, or just inquiring about our services, our friendly concierge staff will guide you to wherever you need!