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Frequently Asked Questions

Buying Used Car

Q1. Can I source for my own insurance?

A1. Preferably no. For your convenience, we have an in-house insurance agency that can provide you with competitive quotes from various insurance companies for your comparison. This will help make your buying process much easier as well, as all the paperwork will be handled by us!

Q2. Can I source for my own car loan?

A2. We advise against sourcing for your own car loan as there may be additional fees if your loan is not applied through us. Choose from a variety of financing options provided by our financing partners that will suit your budget and needs. Our staff will guide you through the loan application process and go through the terms and conditions given by the different partners before you sign so that you may make an informed decision. Enjoy a hassle-free car loan process with us!

Q3. What are the available financing rates?

A3. We work with many major banks and credit companies. Interest rates and promotions for car loans change all the time, which means that our financing interest rate is based on the current market value provided by the banks or credit companies.

Q4. How long is the process for the loan to be approved?

A4. After all the necessary loan documents have been submitted, it will take about 3 working days for your loan to be approved. 

Q5. Can I trade in my own vehicle when buying a car from Dickson Automobile Pte ltd?

A5. Yes you can! After arranging for an appointment to view your preferred pre-owned car, you may inform us of your intentions to trade in your car. We will then get your vehicle details and provide you with a valuation of your car.

Q6. Do your cars come with warranty?

A6. Yes, all our pre-owned cars come with warranty.

Q7. Can I test drive the car?

A7. Yes, you may do so.

Q8. How do you certify your pre-owned car?

A8. In order to ensure that all our pre-owned cars are in great condition before being listed on the market for sale, we have an in-house workshop with well-trained mechanics to perform the necessary checks and certify it. All our pre-owned cars go through a 58-point check, with sanitisation and grooming.

Q9. Do you offer aftersales service?

A9. Yes. With our in-house workshop, it makes it convenient for our clients to return to us for the aftersales repairs and service. We provide a wide range of car servicing, spray work, body repair, accident claims and many more.

Q10. Do you provide immediate transfer of ownership?

A10. Yes, we do. Immediate ownership transfers upon the car collection.

Q11. How long should my car loan tenure be?

A11. Typically, you can loan up to 7 years. You can pick up the tenure from 1-7 years if the monthly installment is manageable.

Q12. What are the documents needed for car loan application?

  • Photocopy of your NRIC/ Foreign identification card/ Passport
  • Latest documents of your income proof, which can be one as the following
  • Latest 2 years IRAS Notice of Assessment (NOA)
  • CPF contribution history for the last 12 months
  • Last 3 months’ pay slip

Selling Used Car

Q1. Are there any admin fees when selling my car?

A1. We do not charge any additional admin fee. All prices quoted to you are final, and will not have any hidden fees.

Q2. Can we request for you to collect the sold car?

A2. Yes, you can. We will make arrangements to collect the car from your place.

Q3. Do you charge for the car valuation or quotation? What if I am not satisfied with the offer?

A3. Our car valuation services are completely free of charge to all customers. After receiving the car valuation from us, you are not obliged to accept the quote given, and there is no obligation to sell your car with us.

Q4. Do I have to clear my outstanding car loan myself before selling car to you?

A4. No, you can still sell your car with an outstanding hire purchase loan. We will work with your bank to clear your existing loan. If there is a surplus after clearing your loan, the balance will be paid to you upon the vehicle handover. Vice versa, you will have to top-up the difference if the balance of your outstanding loan is higher than the price quoted.

Q5. Will I get a refund of the existing car insurance?

A5. Yes. You can cancel the insurance once your car is handed over to us. We can also assist with the insurance cancellation upon vehicle handover. The refund will be issued and mailed to you by the insurance company typically within few weeks.

Q6. How will be the paperwork done?

Q6. No worries! We will handle all the paperwork for you. This includes your existing car loan full settlement, insurance cancellation and ownership transfer. 

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Salotto Centre

“Salotto”, meaning reception room in Italian, is the newest addition to our building. Opened in March 2022, this space was created to provide a comfortable area for customers to relax in. With air-conditioning, complimentary drinks and wi-fi provided, customers can sit back and enjoy themselves while waiting for their vehicles to be serviced.


Located on the 2nd floor of our building, our PHV Resting Area is a cozy spot with complimentary drinks and wi-fi for PHV drivers to rest and relax in. For drivers who are feeling a little peckish after driving around for hours, our resting area has a separate pantry area for drivers to have their lunch or tea time. Vending machines are also available at the resting area!


Take the lift up to the fourth floor and you will find our corporate office. Waiting for an appointment? Take a seat at our comfortable reception area where complimentary Wi-Fi is provided as well!


Not sure where to go or what to do while your car is being serviced? Have a little break at our cosy and air-conditioned waiting area! Complimentary beverages and Wi-Fi are also available, so you can surf the web while waiting.

Curious as to how your car is being serviced? Take a peek into our workshop through our large viewing windows and witness all the action that goes on behind-the-scenes.


Our new showroom is brightly lit, and can house up to 10 cars. Book an appointment with us or just walk right in to view our wide range of vehicles. At Dickson Group, we pride ourselves on being transparent and providing quality services to our customers.

All our cars go through rigorous 38-point checks and are professionally groomed and sanitized before being displayed. Let us help you find your dream car today!


Welcome to our new, fully owned, 4-storey Dickson Auto Centre, housing a dedicated showroom, offices and service centre. This achievement is a testimony to our company’s continued growth and commitment to our business partners and customers.

Regardless if you are interested in buying or leasing a car, or just inquiring about our services, our friendly concierge staff will guide you to wherever you need!